Account Management

Payments

• How to pay on-line
• Other types of payments

ACD/I-Lab is a commercial service and every time you perform a calculation your account balance is increased and you do not need to worry about it until the end of month (this is when we generate the invoices) or alternatively the time until you reach your credit line limit.

How to pay on-line

ACD/Labs gives you an opportunity to pay for transactions on-line using our payment System - I-Lab CyberPay. If you use either Visa or Mastercard, you can visit the CyberPay page and pay on-line. This is the fastest way to unlock your I-Lab account and continue using I-Lab.

The transfer of credit card numbers has been protected with the help of SSL-encryption. This means that we do not even store your credit card number and, thus, can guarantee protection of your confidential data.

Other types of payments

You can send your credit card information to ACD/Labs by fax. Fax number is 416-368-5596. Please, provide the following information:

• cardholder's name
• credit card number
• expiry date
• amount owing
• your complete mailing address
• a copy of the I-Lab invoice or invoice reference number

If you cannot pay with either Visa or MasterCard, you can pay by cheque, bank draft or money order. Payment must be made in US dollars.

Payment must be made to the order of Advanced Chemistry Development Inc.

Our remittance (payment) address is the following:

Advanced Chemistry Development Inc.
110 Yonge Street, 14th floor,
Toronto, Ontario, Canada M5C 1T4

Account operations

• Update Account
• Subscriptions

Account operations allows you to change your registration data and order a Subscription to any of the services.

Update Account

1. Choose the Update Account command to open the Registration Form.
2. Make the necessary changes to the information and click the Update Account button.

If the update is successfully completed, the corresponding message appears.

Subscriptions

If you perform a lot of calculations during one day, I-Lab presents you with a convenient service that allows you to save money - a subscriptions-based service.

If you subscribe to any of the services (search, prediction or calculation), you can use the corresponding modules as many times as you wish during the specified period at a fixed price.

To subscribe to any of the available services do the following:

1. Click Subscriptions at the bottom of the page.
2. In the list of service and subscriptions find the subscription you want to use and click Subscribe.

If the order is successfully completed, the corresponding message appears.

You can see your subscriptions in the Your Active Subscriptions section of this page. This section shows information on the active subscriptions: their names, start date and time, finish date and time and the status (active or prolongated). Note that the time displayed in this field is set to the EST/EDT (Eastern Standard Time/ Eastern Daylight Saving Time).

Account statistics

• Balance Summary
• Invoice History

You can access all the information regarding your account status: subscriptions and transactions requested, total charges, paid and unpaid invoices, etc.

There is a printable history of all transactions, subscription orders, adjustments and payments registration starting from the moment your account was activated.

You may see the history of invoices and print any invoices from the list. The current value of the account balance is always present on the status bar.

Balance Summary

This command displays the following information on the current status of your money balance:

• Last Invoice Date
  Date when the latest invoice was created.
• Previous Balance
  Total Amount Due of the previous invoice.
• Payments Received
  All the payments made since the previous invoice issue.
• Balance Forward
  Value calculated from the Previous Balance and the Payment Received values.
• New Services by Subscription
  Sum of all ordered subscriptions since the previous invoice issue.
• New Services by Transaction
  Sum of all successfully performed transactions since the previous invoice issue.
• Adjustments
  Changes made to the User's balance value by I-Lab administrator.
• Taxes
  GST-tax for Canada residents.
• Total Current Charges
  Total amount calculated from New Services by Subscription, New Services by Transaction, Adjustments and Taxes values.
• Total Amount Due Now
  Total sum calculated from Balance Forward and Total Current Charges values.

Click View Details to view a detailed statement.

 

Invoice History

Displays the Invoice History Panel containing the following information:

• Invoice Date
  The date when the invoice was issued.
• Payment Due
  Invoice must be paid by this date.
• Date Posted
  Date when the invoice was sent out. Note that the dates and times are set to the Server Time (Toronto, Canada).
• Amount
  Amount to be paid.

Click View to get the page with the overall information on the invoice as a text.